• Click on the Products tab
• Click on the Instrument hyperlink
• Click on the Mark Instrument Offline button
• Fill in Admin Note and Choose the appropriate Category
• Click the Take Instrument Offline button

Follow-up with a Bulk Email

• Click the Send Mail button (from the same screen as above)
• Adjust search parameters
• Click Search
• Click the Compose Mail button
• Add text to the Subject and Body of email
• Click the Send Mail button