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Help and Support

Get Help with NUsites

The first place to go for help with NUsites is the documentation, which provides instructions for most operations in NUsites. If after reading through the documentation, you still require further assistance, please follow the directions for Standard Support below.

Any support request should clearly indicate what component of the service is either unavailable or functioning incorrectly, and if at all possible, you should provide as much information as you can regarding the time and circumstances of the issue (time issue was discovered, screenshot of failure, URLs of pages failing, etc).

Standard Support

If any issues are found with either an individual site on NUsites or the service as a whole, please contact the Northwestern IT Help Desk.

24/7 Emergency Support

If your issue is urgent, and needs to be reported outside of business hours (9am – 5pm CST), you can alternatively submit your issue to the 24/7 support service by sending an email to