Modifying a completed order

*After an order has been completed (before it has been billed), you can edit the quantity, cost, adjustment, note, payment source and status from the same page.

  1. Select the ‘Billing’ tab
  2. If looking for a particular order to edit, you can search for the order by defining any or all of the following: date range, payment source, product, and owner of chart string
  3. When you find the order you want to edit, click on the ‘Order #’ link in the far left column
  4. From this page you can: edit the payment source by selecting another payment source from the drop down, edit the quantity (which will reflect a change in cost), edit the cost, edit or add an adjustment, edit or add a note, or change an order from complete to cancelled (drop down under the ‘Status’ column).
  5. After all edits are made, click ‘Save’ at the bottom of the page.